The SSL certificate for our mail server has been renewed today which will cause you to have to accept the certificate when connecting if you are using SSL for email (recommended).

We can help!  From website design, application development, SSL Certificates, Hosting, obtaining Merchant Services and more!  If you would like more information, please fill out an online request form.

Need a merchant account and/or gateway service. All Points Media Works, LLC is an Authorize.Net affiliate, one of the top payment processing services on the Internet today! Competitive rates and many options to provide secure PCI compliant transactions for your web business. Use the below to sign up for an authorize.net account today!

The upgrade and migration of the system is now complete.  Thanks for your patience!

The All Points Media Works customer portal which provides billing and and customer ticketing information is currently being upgraded.  There will be intermittent availability issues until the migration is complete.  Please leverage online chat for requests in the interim if required.

PLEASE READ!!

There have been some users recently confused on how to login via web email and what their usernames are.  Your Username is similar to your email address only use a + sign instead of an @ sign.   It seems to be a common request of late.  My guess is that the @ sign method previously worked for a spell on the web and then stopped to work when the vendor’s updates occurred.  This seems to have impacted a small number of users who’ve not been following the instructions.

Please try that! Also know that if you’ve been trying an incorrect username and password over and over, you will be locked out for a period of 15 minutes by IP address.  So if that fits you, simply stop trying for at least 15 to 20 minutes, then try with the correct username and password using the aforementioned username example such as

johndoe+i-is.com if your email address was johndoe@i-is.com

If you are still having trouble, please utilize the Live Chat feature or open a web ticket from the Support or Client Portal page.  Note:  Each customer has a client portal account where you manage your billing matters.  That account is separate from your email/dialup or webhosting acccount.  It’s username is your email address.  The password can be requested if you do not know it and a link to reset will be sent to you.  Having access to your Client Portal provides you with a number of features, to include resetting your own passwords in many cases, getting access to web hosting control panels and more.  It also is the method by which you can open a web ticket, view open tickets, pay your bill, change your credit card information, determine your billing cycle and many other items.

Please also know that All Points does not provide telephone support.  We provide online support 24/7 for tickets and Live Chat.  (Live Chat can occasionally spill into tickets but is typically up 24/7).  If you find that the 24/7 online help is not enough to resolve your problem, we recommend contacting a computer support company to work with you to resolve your problem. For the Anchor Bay area, you might consider http://www.mikethecomputerguy.net who provides telephone support as well as onsite service to the area.  We regret that at this time, telephone call backs for web tickets are not possible.